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山东11选5图时时彩:投資項目合作經營協議書范本_寬帶賬單隱藏收費2年扣3400元運營商“坑”老客戶?新浪財經

山东11选5任一推荐 www.hxmco.icu 政府投資項目管理成效顯著

    開通寬帶賬單,發現隱藏費用2年以上,扣除3400元以上。致力于“坑”老客戶的通信運營商?為了贏得更多的寬帶用戶,中國聯通、中國電信和中國移動相繼發起了價格戰。用戶的選擇空間變大了。但同時也出現了扣款不明、收費隱蔽等問題。小關在12345市民熱線平臺上找到了一些寬帶。老顧客說“成熟了”。我們來看看這些箱子。記得回家翻閱你的賬單。到期后的自動續費套餐比原套餐貴?!北δ昕澩?!加快速度,降低成本!”2016年3月的一天,徐先生前往閔行莘莊北廣場中國移動營業廳,辦理了一項10兆比特的年度寬帶業務。一年的費用是550元,一年半的費用是700元。也就是說,前者每月46元,后者每月39元,這是比較有利的。因此,徐先生選擇了后者,并與中國移動簽署了寬帶服務協議。協議顯示,協議期限為18個月,于2017年9月底到期。到期的處理方式是“自動續費”,費用從手機賬戶中扣除。在協議到期之前,徐先生打算拆卸機器。然而,協議規定,在協議期限內不可能預約拆卸機器,因此,徐先生于10月前往營業廳處理。工作人員告訴他,由于包裹到期后自動續費,本月賬單顯示費用為577.68元,其中自動續費后550元;如果機器被拆除,扣除已經使用的天數后將退還。徐先生想知道自己的套餐扣除費用是怎么變成550元的,700元。工作人員無法解釋原因,但表示,系統后臺顯示,他的包是一個帶寬1000萬的,一年550元的寬帶產品。也就是說,當徐先生的協議到期,合同自動續簽時,就會產生另一套飯菜,比原來的飯菜更貴?!薄白遠隆庇絳撞?,并按舊套餐的成本收費。套餐怎么換?工作人員無法回答。徐先生打電話10086,中國移動客服回復說已經按時收費,要求11月12日去閔行古岱路營業廳退款。根據營業廳系統后臺顯示,徐先生最終將獲得465.38元的退款,并給予50元手機費補償。也就是說,自動續簽后一個多月內,發生84.62元(550-465.38=84.62)。那么,80元的費用是按什么收費的呢?在銀行系統工作的徐先生將550元(人民幣)/365(天數)*43(使用天數)=64.5元(人民幣)與營業廳的成本之間的差額進行了比較,得出大約20元。由于沒有收據或賬單明細,徐先生向營業廳詢問具體的賬單流程,銷售人員現場計算,怎么也不能給出類似的費用,最后又掉了一句話:“區號20元,沒必要這么準確?!閉庖鵒誦煜壬推淥沒У牟宦??!白遠押屯絲羆撲愕哪:遠韻顏呃此凳遣桓涸鶉蔚??!弊詈?,徐先生接受了移動公司的計劃。但他希望中國移動在服務水平和管理方面做得更好。每月有25元的增長,這在反復取消后一次又一次發生,原因不明…靜安竹女士是中國聯通的老寬帶用戶,每月使用80元的套餐。2018年的一天,她發現每月寬帶賬單超過100元,甚至120元,于是她打電話給聯通客服電話10010查詢詳情。查了詳細的收費情況,我們發現有25元的“聯通網上”費用。根據客戶服務解釋,這是一項與手機相關的收費廣告。但朱女士說,把寬帶手機號碼綁定到自己身上幾乎是沒用的。你為什么要收費?客服立即取消了收費。當朱女士去營業廳付賬時,費用真的降到了100元以下——在她可以接受的范圍內。一兩個月后,“聯通在線”項目出現在寬帶賬單上。在沒有保險的情況下,她拿出賬單將近一年,發現幾乎每個月都有25元的費用。她要求營業廳的工作人員完全停止營業,但對方表示只能上報,無權取消營業。幾個月來,在每個月底,朱女士焦急地等待著中國聯通的紙質賬單。當她看到收費項目時,她打了客服電話取消了收費項目,然后去了客服指定的營業廳和時間付款。每個月,她都會不辭辛勞地多次取消業務,這讓她感到不知所措?!繃ㄗ隕淼囊滴窳鞒檀嬖諼侍?,用戶收費過高。難道我們不應該主動提出解決方案來解決用戶的問題嗎?”隨后,她向市民服務熱線12345報告稱,2019年1月11日,中國聯通回復稱,2016年至2018年收取的500元以上的費用將退還給她,并補償部分手機費用。為什么要取消和重復收費項目?客戶服務說明:不明原因,機器自動跳出。我們只能向女士們保證,我們會盡力避免這種情況發生。五項隱藏收費項目持續兩年,多收3400元。張先生是中國電信的寬帶用戶。他每年在綁定的手機賬戶里存2200元??澩狡諍?,他自動扣除續訂合同的費用。他感到如釋重負。2019年1月,在支付了一年的寬帶費后不久,他收到一條短信通知,要求額外支付165.99元。他查詢了中國電信客戶服務熱線10000,了解到費用包括“IPTV月租”、“IPTV會員費”、“愛情游戲信息費”、“語音證書功能費”、“天一手機更換?;2文件”五項服務。這些東西都不是他自己買的。張先生打印了賬單,發現了五項隱藏的指控。1月6日,他致電市民服務熱線12345和上海市消費者保險委員會12315舉報。1月7日,張先生接到來自各電信部門的10多個電話,一個接一個地提出退款。1月8日,他的賬戶顯示退款3400元,最早是2015年7月。事實上,在2018年期間,張先生注意到賬單上顯示了一些不熟悉的項目,由于金額很小,他沒有認真對待它們?!比綣悴灰罌突Х?,你就不知道你積累了多少錢。那不是兇手嗎?”在張先生的退款明細中,記者注意到中國電信一次將16元、30元、50元、59元的金額退回到其賬戶,沒有具體說明具體項目。然后張先生去營業廳打印出所有的賬單明細。五項費用同時發生的時間早于2018年1月。其中,“音頻證書寶藏”功能于2015年11月開始收集,每月30元,一直延續到今天。張先生聯系中國電信客服后,客服播放了當時的對話錄音。據錄音顯示,張先生同意參加為期一個月的“音頻證書寶藏”免費體驗,但后來他忘記取消活動,因為他使用的功能不多。幾年后,中國電信將通過電話或短信告知其寬帶費用,但從未告知有如此多的附加費用。盡管中國電信已經退還了張先生3400元的額外費用,但他擔心這會再次發生。中國電信能否在通知方面更加透明?目前,寬帶市場正經歷著激烈的用戶競爭??澩擻滔M諞桓霰ズ偷氖諧≈斜3中掠沒Ш屠嫌沒?,除了繼續發展寬帶技術和資源覆蓋面外,還要繼續推進提速和降低成本;他們還需要提供更精細的輔助服務和售后服務,樹立客戶體驗為以更高的溫度和更優質的服務爭取市場的青睞。免責聲明:媒體合成的內容來自媒體,版權歸原作者所有。請聯系原作者并獲得復制許可。文章的觀點只代表作者本人,而不是新浪的立場。如果內容涉及投資建議,僅供參考,不作為投資依據。投資是有風險的,所以進入市場時要謹慎。責任編輯:陳靜

kai tong kuan dai zhang dan, fa xian yin cang fei yong 2 nian yi shang, kou chu 3400 yuan yi shang. zhi li yu" keng" lao ke hu de tong xin yun ying shang? wei le ying de geng duo de kuan dai yong hu, zhong guo lian tong zhong guo dian xin he zhong guo yi dong xiang ji fa qi le jia ge zhan. yong hu de xuan ze kong jian bian da le. dan tong shi ye chu xian le kou kuan bu ming shou fei yin bi deng wen ti. xiao guan zai 12345 shi min re xian ping tai shang zhao dao le yi xie kuan dai. lao gu ke shuo" cheng shu le". wo men lai kan kan zhei xie xiang zi. ji de hui jia fan yue ni de zhang dan. dao qi hou de zi dong xu fei tao can bi yuan tao can gui." bao nian kuan dai! jia kuai su du, jiang di cheng ben!" 2016 nian 3 yue de yi tian, xu xian sheng qian wang min xing shen zhuang bei guang chang zhong guo yi dong ying ye ting, ban li le yi xiang 10 zhao bi te de nian du kuan dai ye wu. yi nian de fei yong shi 550 yuan, yi nian ban de fei yong shi 700 yuan. ye jiu shi shuo, qian zhe mei yue 46 yuan, hou zhe mei yue 39 yuan, zhe shi bi jiao you li de. yin ci, xu xian sheng xuan ze le hou zhe, bing yu zhong guo yi dong qian shu le kuan dai fu wu xie yi. xie yi xian shi, xie yi qi xian wei 18 ge yue, yu 2017 nian 9 yue di dao qi. dao qi de chu li fang shi shi" zi dong xu fei", fei yong cong shou ji zhang hu zhong kou chu. zai xie yi dao qi zhi qian, xu xian sheng da suan chai xie ji qi. ran er, xie yi gui ding, zai xie yi qi xian nei bu ke neng yu yue chai xie ji qi, yin ci, xu xian sheng yu 10 yue qian wang ying ye ting chu li. gong zuo ren yuan gao su ta, you yu bao guo dao qi hou zi dong xu fei, ben yue zhang dan xian shi fei yong wei 577. 68 yuan, qi zhong zi dong xu fei hou 550 yuan ru guo ji qi bei chai chu, kou chu yi jing shi yong de tian shu hou jiang tui huan. xu xian sheng xiang zhi dao zi ji de tao can kou chu fei yong shi zen me bian cheng 550 yuan de, 700 yuan. gong zuo ren yuan wu fa jie shi yuan yin, dan biao shi, xi tong hou tai xian shi, ta de bao shi yi ge dai kuan 1000 wan de, yi nian 550 yuan de kuan dai chan pin. ye jiu shi shuo, dang xu xian sheng de xie yi dao qi, he tong zi dong xu qian shi, jiu hui chan sheng ling yi tao fan cai, bi yuan lai de fan cai geng gui."" zi dong geng xin" ying ji xu yuan tao can, bing an jiu tao can de cheng ben shou fei. tao can zen me huan? gong zuo ren yuan wu fa hui da. xu xian sheng da dian hua 10086, zhong guo yi dong ke fu hui fu shuo yi jing an shi shou fei, yao qiu 11 yue 12 ri qu min xing gu dai lu ying ye ting tui kuan. gen ju ying ye ting xi tong hou tai xian shi, xu xian sheng zui zhong jiang huo de 465. 38 yuan de tui kuan, bing ji yu 50 yuan shou ji fei bu chang. ye jiu shi shuo, zi dong xu qian hou yi ge duo yue nei, fa sheng 84. 62 yuan 550465. 38 84. 62. na me, 80 yuan de fei yong shi an shen me shou fei de ne? zai yin hang xi tong gong zuo de xu xian sheng jiang 550 yuan ren min bi 365 tian shu 43 shi yong tian shu 64. 5 yuan ren min bi yu ying ye ting de cheng ben zhi jian de cha e jin xing le bi jiao, de chu da yue 20 yuan. you yu mei you shou ju huo zhang dan ming xi, xu xian sheng xiang ying ye ting xun wen ju ti de zhang dan liu cheng, xiao shou ren yuan xian chang ji suan, zen me ye bu neng gei chu lei si de fei yong, zui hou you diao le yi ju hua:" qu hao 20 yuan, mei bi yao zhe me zhun que." zhe yin qi le xu xian sheng he qi ta yong hu de bu man." zi dong xu fei he tui kuan ji suan de mo hu xing dui xiao fei zhe lai shuo shi bu fu ze ren de." zui hou, xu xian sheng jie shou le yi dong gong si de ji hua. dan ta xi wang zhong guo yi dong zai fu wu shui ping he guan li fang mian zuo de geng hao. mei yue you 25 yuan de zeng zhang, zhe zai fan fu qu xiao hou yi ci you yi ci fa sheng, yuan yin bu ming jing an zhu nv shi shi zhong guo lian tong de lao kuan dai yong hu, mei yue shi yong 80 yuan de tao can. 2018 nian de yi tian, ta fa xian mei yue kuan dai zhang dan chao guo 100 yuan, shen zhi 120 yuan, yu shi ta da dian hua gei lian tong ke fu dian hua 10010 cha xun xiang qing. cha le xiang xi de shou fei qing kuang, wo men fa xian you 25 yuan de" lian tong wang shang" fei yong. gen ju ke hu fu wu jie shi, zhe shi yi xiang yu shou ji xiang guan de shou fei guang gao. dan zhu nv shi shuo, ba kuan dai shou ji hao ma bang ding dao zi ji shen shang ji hu shi mei yong de. ni wei shen me yao shou fei? ke fu li ji qu xiao le shou fei. dang zhu nv shi qu ying ye ting fu zhang shi, fei yong zhen de jiang dao le 100 yuan yi xia zai ta ke yi jie shou de fan wei nei. yi liang ge yue hou," lian tong zai xian" xiang mu chu xian zai kuan dai zhang dan shang. zai mei you bao xian de qing kuang xia, ta na chu zhang dan jiang jin yi nian, fa xian ji hu mei ge yue dou you 25 yuan de fei yong. ta yao qiu ying ye ting de gong zuo ren yuan wan quan ting zhi ying ye, dan dui fang biao shi zhi neng shang bao, wu quan qu xiao ying ye. ji ge yue lai, zai mei ge yue di, zhu nv shi jiao ji di deng dai zhe zhong guo lian tong de zhi zhi zhang dan. dang ta kan dao shou fei xiang mu shi, ta da le ke fu dian hua qu xiao le shou fei xiang mu, ran hou qu le ke fu zhi ding de ying ye ting he shi jian fu kuan. mei ge yue, ta dou hui bu ci xin lao di duo ci qu xiao ye wu, zhe rang ta gan dao bu zhi suo cuo." lian tong zi shen de ye wu liu cheng cun zai wen ti, yong hu shou fei guo gao. nan dao wo men bu ying gai zhu dong ti chu jie jue fang an lai jie jue yong hu de wen ti ma?" sui hou, ta xiang shi min fu wu re xian 12345 bao gao cheng, 2019 nian 1 yue 11 ri, zhong guo lian tong hui fu cheng, 2016 nian zhi 2018 nian shou qu de 500 yuan yi shang de fei yong jiang tui huan gei ta, bing bu chang bu fen shou ji fei yong. wei shen me yao qu xiao he chong fu shou fei xiang mu? ke hu fu wu shuo ming: bu ming yuan yin, ji qi zi dong tiao chu. wo men zhi neng xiang nv shi men bao zheng, wo men hui jin li bi mian zhe zhong qing kuang fa sheng. wu xiang yin cang shou fei xiang mu chi xu liang nian, duo shou 3400 yuan. zhang xian sheng shi zhong guo dian xin de kuan dai yong hu. ta mei nian zai bang ding de shou ji zhang hu li cun 2200 yuan. kuan dai dao qi hou, ta zi dong kou chu xu ding he tong de fei yong. ta gan dao ru shi zhong fu. 2019 nian 1 yue, zai zhi fu le yi nian de kuan dai fei hou bu jiu, ta shou dao yi tiao duan xin tong zhi, yao qiu e wai zhi fu 165. 99 yuan. ta cha xun le zhong guo dian xin ke hu fu wu re xian 10000, liao jie dao fei yong bao kuo" IPTV yue zu"" IPTV hui yuan fei"" ai qing you xi xin xi fei"" yu yin zheng shu gong neng fei"" tian yi shou ji geng huan bao hu C2 wen jian" wu xiang fu wu. zhei xie dong xi dou bu shi ta zi ji mai de. zhang xian sheng da yin liao zhang dan, fa xian le wu xiang yin cang de zhi kong. 1 yue 6 ri, ta zhi dian shi min fu wu re xian 12345 he shang hai shi xiao fei zhe bao xian wei yuan hui 12315 ju bao. 1 yue 7 ri, zhang xian sheng jie dao lai zi ge dian xin bu men de 10 duo ge dian hua, yi ge jie yi ge di ti chu tui kuan. 1 yue 8 ri, ta de zhang hu xian shi tui kuan 3400 yuan, zui zao shi 2015 nian 7 yue. shi shi shang, zai 2018 nian qi jian, zhang xian sheng zhu yi dao zhang dan shang xian shi le yi xie bu shu xi de xiang mu, you yu jin e hen xiao, ta mei you ren zhen dui dai ta men." ru guo ni bu yao qiu ke hu fu wu, ni jiu bu zhi dao ni ji lei le duo shao qian. na bu shi xiong shou ma?" zai zhang xian sheng de tui kuan ming xi zhong, ji zhe zhu yi dao zhong guo dian xin yi ci jiang 16 yuan 30 yuan 50 yuan 59 yuan de jin e tui hui dao qi zhang hu, mei you ju ti shuo ming ju ti xiang mu. ran hou zhang xian sheng qu ying ye ting da yin chu suo you de zhang dan ming xi. wu xiang fei yong tong shi fa sheng de shi jian zao yu 2018 nian 1 yue. qi zhong," yin pin zheng shu bao zang" gong neng yu 2015 nian 11 yue kai shi shou ji, mei yue 30 yuan, yi zhi yan xu dao jin tian. zhang xian sheng lian xi zhong guo dian xin ke fu hou, ke fu bo fang liao dang shi de dui hua lu yin. ju lu yin xian shi, zhang xian sheng tong yi can jia wei qi yi ge yue de" yin pin zheng shu bao zang" mian fei ti yan, dan hou lai ta wang ji qu xiao huo dong, yin wei ta shi yong de gong neng bu duo. ji nian hou, zhong guo dian xin jiang tong guo dian hua huo duan xin gao zhi qi kuan dai fei yong, dan cong wei gao zhi you ru ci duo de fu jia fei yong. jin guan zhong guo dian xin yi jing tui huan le zhang xian sheng 3400 yuan de e wai fei yong, dan ta dan xin zhe hui zai ci fa sheng. zhong guo dian xin neng fou zai tong zhi fang mian geng jia tou ming? mu qian, kuan dai shi chang zheng jing li zhe ji lie de yong hu jing zheng. kuan dai yun ying shang xi wang zai yi ge bao he de shi chang zhong bao chi xin yong hu he lao yong hu, chu le ji xu fa zhan kuan dai ji shu he zi yuan fu gai mian wai, hai yao ji xu tui jin ti su he jiang di cheng ben ta men hai xu yao ti gong geng jing xi de fu zhu fu wu he shou hou fu wu, shu li ke hu ti yan wei yi geng gao de wen du he geng you zhi di fu wu zheng qu shi chang de qing lai. mian ze sheng ming: mei ti he cheng de nei rong lai zi mei ti, ban quan gui yuan zuo zhe suo you. qing lian xi yuan zuo zhe bing huo de fu zhi xu ke. wen zhang de guan dian zhi dai biao zuo zhe ben ren, er bu shi xin lang de li chang. ru guo nei rong she ji tou zi jian yi, jin gong can kao, bu zuo wei tou zi yi ju. tou zi shi you feng xian de, suo yi jin ru shi chang shi yao jin shen. ze ren bian ji: chen jing

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